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German Speaking Customer Service Representative

Posted: 9th September 2020
Salary: Negotiable
Location: Yeovil,Somerset
Reference: FBCS20

Customer Services Representative:

A fulfilling role for a German speaker focused on customer satisfaction. This business operates a “First Call Resolution” approach and you will be responsible for helping to achieve this goal by effectively responding to incoming enquiries, requests and complaints.

On a daily basis, the tasks will include:

  • Provide product advise to German speaking customers and respond to incoming enquiries
  • Working with the team to provide resolutions for customer issues/problems and keep them up-to-date on developments regarding their accounts with the business
  • Communicate and escalate opportunities/issues that have arisen that could apply across a wider group of accounts
  • Identify and raise opportunities to improve the processes of ways of working

The benefits of working with this business:

  • Working home flexibility due to current environment
  • Flexible working hours
  • “On the job” Customer Service training
  • Training on the business’s product range and brands
  • Buddy system
  • Potential to work within all areas of the business
  • Free on-site parking
  • Motivating, encouraging, sympathetic team
  • Permanent job security
  • Salary of 17,500 per annum

We are really keen to hear from anyone who has worked within either; office based customer service, a call centre, a contact centre, sales support or administration!

It is essential you are fluent in written and spoken German for this position!

Please apply with your CV!