Mploy Staff – Recruitment Poole, Bournemouth, Christchurch, Salisbury, Southampton,Dorchester & Andover

Our client based in Bournemouth are urgently seeking a French speaking Customer Service Administrator who is available for an immediate start. The successful applicant will provide both front line customer focused service to distributors and end users, as well as internal support to external sales teams and managers.
 
The position will be based onsite at the Bournemouth manufacturing facility and a positive customer service-oriented attitude is paramount. The successful candidate will have excellent communication skills, high levels of concentration and must also be a logical thinker who adopts a common sense approach.
 
 Key Responsibilities: 

• Carry out all administrative tasks relating to Customer service.
• To ensure incoming orders are entered onto Navision accurately and in a timely manner.
• To carry out any necessary follow up work in relation to the order.
• Answer all manner of end user and distributor enquiries relating to the complete product range across all CFT Brands.
• Prepare and check Export paperwork.

General Tasks: 

• Liaise with other departments to process orders effectively.
• Liaise with Sales Teams regarding new enquiries and sales leads.
• Liaise with Quality Control regarding any returns or quality issues.
• Assisting with raising Invoices for shipped goods and Credit Notes for any returned goods.
• Raising Quotations for new enquiries and sales leads.
• Liaise with various departments to answer technical queries received via telephone, email etc.
• Liaise with the Shipping department regarding any special shipping or delivery instructions.

Knowledge Required: 

• Fluent in French – spoken and written.
• Fully computer literate ideally with experience of Word, Excel, PowerPoint, Outlook and Microsoft Navision.

• Ideally someone with customer service experience within an engineering company.

 
This position is offered on a full-time and permanent basis with an immediate start available for the right candidate. It is an exciting opportunity paying up to £25,000 per annum. The hours are 37.25 per week 7:30 to 16:00 Monday to Thursday and 7:30 to 12:45 on a Friday.
 
For more information please contact Jon @ Mploy Staffing Solutions on 01202 478278 or e-mail your CV to jon@mploystaff.com