Posted: 12th May 2026
Salary: £32,896 per annum
Location: Dorchester
Reference: MSCUSTOMER
We are looking for a proactive and customer-focused Customer Service Representative to join our client’s growing team and support the continued development of their business.
This is a hands-on role suited to someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.
You’ll work closely with internal teams across multiple sites, helping to keep operations running smoothly while supporting innovation and continuous improvement.
Location
Dorchester – Full-time, on-site
Salary
£32,896.00 per annum
Key Responsibilities:
•Act as the first point of contact for all customer enquiries.
•Follow up with customers to ensure issues are fully resolved.
•Process customer orders accurately and efficiently.
•Provide clear and accurate information about products, services, and policies.
•Work collaboratively with the customer service team to manage daily responsibilities, including shipped-not-invoiced accounts.
•Support warehouse staff as a key contact and escalation point.
•Liaise with internal departments regarding lead times and stock availability.
•Manage customer amendments such as address changes and ordering responsibilities.
•Escalate key accounts to account management where appropriate.
•Ensure customers are linked to the correct pricing groups.
•Assist with onboarding new customers.
•Resolve complaints professionally and efficiently.
Additional Duties:
•Provide support within packing warehouses when required.
Skills & Experience:
•Minimum 1 year experience in a customer service or similar role.
•Strong communication and customer-facing skills.
•Good problem-solving and multitasking abilities.
•Confident using Microsoft 365 / MS Office.
•Experience using CRM systems, customer service software, or databases.
•A positive attitude and willingness to support different areas of the business.
What We’re Looking For:
We’re looking for someone who is:
•Organised and detail-oriented.
•A strong team player.
•Comfortable working across different departments.
•Keen to learn and contribute to continuous improvement.
•Reliable, adaptable, and proactive.
Why Join?
•Be part of a supportive and growing team.
•Opportunity to develop your skills across multiple areas of the business.
•Varied and engaging day-to-day responsibilities.
•Collaborative working environment with opportunities to contribute ideas and improvements.
Apply now to become part of a business that values teamwork, customer service excellence, and innovation.