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Customer Service Agent

Posted: 20th November 2019
Salary: £18000 - £20000 per annum + 25 days holiday, free parking
Location: Christchurch,Dorset
Reference: BG010

Customer Service Agent

Christchurch

Do you have a passion for events? Do you want to work for a company dedicated to ensuring their customers have a positive experience? Previous experience within a customer support role? Then we may have just the role for you.

Our client a leading event organiser covering the whole of the UK is seeking a Customer Service Agent to join their small ticketing team in supporting attendees of events as well as exhibitors with any queries they may have.

You will be responsible for:

  • Answering all queries either over the telephone or via email
  • Handling complaints where required and escalating if needed
  • Managing a busy workload
  • Liaising with internal departments

This role would suit someone with previous customer service experience within a busy environment, events experience would be desirable but not essential.

You will have strong excel knowledge and there is a fantastic opportunity to develop within the company to support the manager.

Working hours are Monday to Friday 9am to 5pm with an early finish on a Friday, free parking and the chance to work with a fun, friendly team.

For further information please contact Bex at Mploy in Christchurch.