Posted: 4th August 2016
Salary:
Location:
Reference:
We are currently looking for experienced call center operators.
The main duties of this role include:
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
The ideal candidate must have:
- Good administration skills
- High level of literacy, numeracy skills
- Experience of working in a bust environment
- Ability to work both on own initiative and as part of a team
- Enthusiasm and capacity for hard work as well as be determined and proactive
- Babbly and friendly personality
- Knowledge and confidence with different IT packages.
Great rates of pay and various hours available.
If you are interested please speak to Anna @ Mploy in Poole for more details.