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Support Experience Officer

Posted: 16th March 2023
Salary: £22222 per annum
Location: Poole
Reference: job1991

Role – Support Experience Office
Location: Poole
Salary: £22,222 per annum
Hours: Between 8am and 6pm, 37 hours per week
Monday – Friday
About the role
As a Supporter Experience Officer, you will be focused on:

  • Receiving and making calls using excellent customer service in order to build relationships with supporters and enquirers
  • Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment
  • Providing a professional, speedy, and appropriate response and thanking service
  • Meeting engagement and stewardship targets to agreed deadlines and deliver against performance indicators and service level agreements

About you
You will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment.
You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.
To be considered for this role you will need to have:

  • Educated to GCSE standard, or equivalent – English essential
  • NVQ Level 2 Customer Service skills, or equivalent (desirable)
  • Proven customer service skills – telephone and administration
  • Contact Centre experience desirable
  • Experience of working in an office-based environment
  • Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases

So, if you have a passion for fundraising and customer service and are looking to be part of a successful team, this could be the role for you. For more information, please contact Josi at Mploy in Christchurch on 01202 478278