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Service Administrative Assistant

Posted: 13th August 2019
Salary: Negotiable
Location: Andover,Hampshire
Reference: TrAs

Mploy Andover are currently working with an international business. We are keen to recruit on behalf of this industry leading businesses for a Service Administrative Assistant. This role will be based in Andover with free parking and excellent public transport links.

This will be a full time position working from: Mon – Fri 37.5 hour week. 08:30 – 17:00 + O/T when authorised.

Excellent Benefits package includes:

  • 28 days holiday start
  • Private Medical covering Employee and immediate family.
  • Company Pension Scheme Contribution rises to 9% (Auto-enrolment for earlier years + Company normal top up .. then rising)
  • Death in Service Insurance Scheme – providing 4 x Salary payment to remaining designated partner (at Company discretion)
  • One-hour lunch break – highly subsidised boutique canteen
  • Coffee & Tea breaks served at desks.
  • Ample parking onsite.
  • Modern open plan office

Key Duties include (but are not limited to):

  • To assist the Service Manager in the use of SAP to process orders as well as using the CRM system.
  • To assist the Service Manager in maintaining the service department quality manual & procedures in line with the requirements of ISO9001 and updating in accordance with CRM & ERP systems
  • Advise customers on spares /repairs and service.
  • Input spares orders/calibration orders/service sheets and file on appropriate system
  • Arrange loans of equipment as applicable
  • Invoice spares/repairs/ service and contracts.
  • Liaise with customers and the repair department on workflow and lead times.
  • Organise and maintain computer-based engineer service schedule.
  • Issue quotations as appropriate.

If you would like any further information, please get into contact with Mploy Andover.