Mploy Staff – Recruitment Poole, Bournemouth, Christchurch, Salisbury, Southampton,Dorchester & Andover

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Scheduler – Customer Service

Posted: 14th January 2022
Salary: £21000 per annum
Location: Poole
Reference: schbmth

Scheduler – Customer Service

Location – Poole
Hours – Monday – Friday, 8am – 5pm
FREE parking
Our client is looking for an organised, self-motivated, hardworking individual to join their team. The successful candidate must have an excellent telephone manner and be able to work well under pressure. Attention to detail and time management are key requirements as you will be scheduling appointments and dealing with a mixture of inbound and outbound calls helping with queries.
Duties –

  • Scheduling appointments and booking in engineers
  • Assigning engineers and managing their diary
  • Process and load jobs onto the internal CRM system
  • To work as part of a team to ensure customer expectations are continually met
  • Answering inbound calls from customers and dealing with queries
  • Contact & communicate job allocations to engineers and make adjustments when necessary

Skills –

  • Excellent communication skills
  • Ability to work well under pressure
  • Knowledge of Microsoft office (Word, Excel, Outlook)
  • Ability to multitask and manage your workload independently
  • Strong administration skills is essential