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Junior Installations Engineer

Posted: 7th October 2019
Salary: £18000 - £19000 per annum
Location: Basingstoke,Hampshire
Reference: JunI

We are currently recruiting on behalf of our telecoms client.

You will join a field based, dedicated and multi-skilled team providing a high level of technical expertise and customer service to new and existing customers.

The role offers a competitive salary and benefits package commensurate with experience along with a genuine long – term career opportunity.

Key areas of responsibility

  • Possess and demonstrate the ability and motivation to become a technical subject matter expert who can gain the trust and respect of the business and customers
  • Provide hardware and software implementation services for several telephony systems and hosted platforms utilising converged voice and data networks
  • Provide liaison and guidance to customer and 3rd party IT professionals to ensure quality delivery of our solutions

Essential / Desirable Software Skills and Experience

  • Willingness to learn all types of Telephony based solutions- Hosted and on-premise PBX
  • Excellent customer service skills, with an ability to liaise with customers in an empathic and technically effective manner via written and oral communication
  • Ability to work both individually and within a team environment
  • Strong analytical, organisational and problem-solving abilities with a tenacious personality to manage a varied workload in a fast-paced, demanding environment
  • Enthusiastic and ‘can do’ attitude with high attention to detail and a passion for accuracy
  • Natural initiative and pro-activeness, with a flexible mind and attitude together with the ability to communicate complex solutions to technical and non-technical stakeholders at all levels in an organisation
  • Willing to work regular overtime and occasional unsocial hours, including overnight stays
  • Full UK driving license and used to covering circa 35k miles per year