Posted: 31st January 2019
Due to company growth our client is seeking an experienced Customer Services Executive / Account Manager to work as part of their customer support team.
Key duties include:
The day to day operational tasks in managing customer orders and queries for the export division.
Work with distributors to ensure customer expectations met.
Take ownership in resolving order related issues.
Daily order report management.
Liaising effectively with contacts across the total supply chain.
Resolving customer and sales team queries in a timely manner.
Processing credits, debits and returns as appropriate.
You will need:
Previous account management experience.
Experience in an e-commerce environment.
Excellent communication skills and ability to build relationships.
Fast and accurate data entry skills.
Computer skills including MS Word and Excel.
Experience of working with overseas customers desirable.
Ability to work to deadlines.
Attention to detail.
Based in Bournemouth, working Monday to Friday 8.00 a.m. to 4.00 p.m. with salary DoE and benefits package including 25 days holiday plus bank holidays, pension scheme, life assurance and free parking.