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Customer Service Representative

Posted: 8th August 2019
Salary: Negotiable
Location: Poole,Dorset
Reference: FBCSP19

Mploy are recruiting on behalf of a world-wide business who are looking for Customer Servoce Representatives to join their team in Poole on a temporary basis.

This role will involve:

  • Acting as the first point of contact for the organisation
  • Supporting and answering internal and external customer requests
  • Comprehensive management of all aspects of customer orders
  • Ensure that all email and phone orders are processed daily
  • Qualify incoming calls, obtain customer details and direct calls to the best relevant person
  • Ensure customer satisfaction and performance standards
  • Identify and resole customer issues
  • Managing online orders

Previous experience and abilities of the ideal candidate:

  • Professional experience in a customer facing environment
  • Customer oriented and flexible
  • Experience of working to deadlines, in a fast paced role
  • Strong administrative skills
  • Highly organised and good attention to detail
  • Strong communication skills
  • Strong ability to work as a team and understand cultural differences

Job Type: Temporary (6 months)
Hours: 9am-5:30pm, Monday to Friday
Hourly rate: 9.23ph
Location: Poole, Dorset