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Customer Service Consultant

Posted: 11th January 2022
Salary: £10 per hour
Location: Swindon
Reference: BMTH-BEREV

Customer Service Consultant (remote)

Location: WFH
Pay rate: £10 per hour
Hours: 9am – 5pm, Monday – Friday & every 3rd Saturday 9am – 12pm with time off in lieu
Duration: 6-month contract with the possibility of extension
35 hours per week
 
You will be working for one of the most reputable companies in the UK, so it is imperative that you demonstrate the company’s core values and share their passion for offering the best possible customer experience.
 
Duties include:

  • Responding to calls from family members, third parties and frontline colleagues with a high degree of empathy and sensitive questioning to identify their individual needs
  • You will be dealing with enquiries throughout the Bereavement process and giving information on next steps, what documents are required and how to proceed to closing accounts or dealing with debts outstanding
  • You will use multiple systems to identify and provide account information on new and existing cases and identify when expert collaboration is appropriate
  • Guide the member to these sources of help, either internal or external support networks and charities
  • Displaying empathy and being able to adapt your style on each call to our members and colleagues is crucial

Key skills required:

  • Excellent telephone skills
  • Be able to provide a high degree of empathy and understanding in extremely sensitive situations
  • Organised and efficient
  • Highly proactive
  • Have high emotional resilience and emotional intelligence
  • Strong customer service and telephony experience

 
To apply, or for more information please contact Lauren in our Mploy Bournemouth office – 01202 558635