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MPLOY Staff – Recruitment Poole, Bournemouth, Christchurch, Salisbury, Dorchester & Andover

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Customer Service Adviser

Posted: 11th April 2018
Salary: Negotiable
Location: Poole,Dorset
Reference: R179

Due to company growth our client is seeking three experienced Customer Services Advisers to work as part of their customer support team.

One permanent position and 2 Fixed Term 12 month contracts available.

If you enjoy working as part of a team in a fast-paced environment and are passionate about meeting and exceeding customer expectations this is the role for you.

The Customer Services Adviser provides a key interface between the company and external customers. The work is fast paced and you will handle a high volume of calls on a daily basis.

Key day to day duties include:
Responsibility for taking orders from customers over the phone or via email.
Building excellent collaborative relationships with both customers and the sales teams.
Liaising effectively with contacts across the total supply chain.
Resolving customer and sales team queries in a timely manner.
Processing credits, debits and returns as appropriate.

You will need:
Previous experience within a similar role.
Excellent customer service skills and ability to build relationships.
Ability to handle large volume of calls.
Dealing with queries.
Fast and accurate data entry skills.
Computer skills including MS Word and Excel.
SAP experience useful but not essential.
Ability to work to deadlines.
Attention to detail.
A team player.

Based in Bournemouth, working Monday to Friday 8.45 a.m. to 5.00 p.m. with salary DoE and benefits package including 25 days holiday plus bank holidays, pension scheme, life assurance and free parking.


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