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Customer Service Administrator – Italian Speaking

Posted: 9th June 2021
Salary: Up to £23000 per annum
Location: Poole,Dorset
Reference: BMTH - CSAIT

Customer Service Administrator (Italian Speaking)

Location: Poole
Salary: 23,000
Working Hours: 37.5 hours

This is a customer focused role where you will be supporting distributors and end users, as well as supporting internal departments and senior management using both Italian and English language skills.

Key Duties:

  • Carry out administrative tasks relating to customer service support
  • To ensure incoming orders are entered correctly onto internal CRM system
  • To action any follow ups in relation to customer orders
  • Answer product related enquiries via both telephone and email
  • Prepare and check any required export paperwork
  • Liaise with other departments to ensure orders are processes correctly and in a timely manner
  • Pass on any new business enquiries/leads to the sales team
  • Liaise with Quality department regarding any returned goods
  • Raising invoices for shipped goods and credit notes for returned items
  • Deal with any technical enquiries and either action or pass onto relevant department

Key Skills:

  • Good communication skills, both written and verbal
  • A logical mind and good problem solving skills
  • High levels of concentration and attention to detail
  • Adaptable to change
  • Computer literate