Mploy Staff – Recruitment Poole, Bournemouth, Christchurch, Salisbury, Dorchester & Andover

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Customer Service Administrator

Posted: 11th September 2018
Salary: £18000 - £19000 per annum + company benefits
Location: Christchurch,Dorset
Reference: AM00373

We are looking to expand our Customer Service Team by taking on a proactive and helpful Customer Service Administrator. This is a fantastic opportunity to join a company who has huge potential for future growth, offering a friendly office environment, free healthy snacks, fruit and drinks and other benefits.

Duties will include:

  • Being responsible for ensuring a high level of service by processing online orders
  • Resolve objections and complaints
  • Order ad hoc stock in as required
  • Chase incoming deliveries with suppliers
  • Help customers who call in for information on existing or potential orders of our products via the telephone, email or live chat
  • Manage returns and exchanges
  • Support the sales and marketing teams with administration work such as typing letters, quotations and raising reports.

Personal attributes required:

  • Previous customer service or administration experience is essential
  • Superb communication and organisational skills
  • An outstanding telephone manner and good written English
  • Good written English to ensure professional email and live chat responses at all times
  • Good IT skills

If you are interested in this position or would like further information, then please get in contact with Alison in the Bournemouth office of Mploy.