Posted: 1st May 2021
Salary: Up to £8.91 per hour
Reference: BMTH - CRADV
Credit Advisor (Temporary)
Location: Bournemouth Town Centre
Working Hours: Monday to Friday, 9am-5pm
Pay Rate: 8.91ph
Start Date: ASAP
Within this role you will be making contact with existing account holders to update them with up to date and accurate information around their account and any outstanding balance they may have.
The customer may wish to make a payment to you over the phone and you will be responsible for updating their account. If the customer would like to set up a payment plan, or is having difficulty clearing funds, you will pass this over to an experienced Collections Consultant who will make the relevant arrangements.
Your role is solely to initiate contact with the relevant account holder and remind them of any unpaid funds whilst potentially resolving basic billing and credit issues. You are not responsible for providing and negotiating payment plans. You will use your natural customer service and relationship building skills to assist the customer as far as you can before passing them to the Collections team if/when required.
_ Good Telephone Manner_
_ Patient Approach_
_ Problem Solving_
_ Administration Skills_
_ Strong Work Ethic_
This can lead to a permanent position within the business if it suits all parties.