Mploy Staff – Recruitment Poole, Bournemouth, Christchurch, Salisbury, Dorchester & Andover

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Collections Agent

Posted: 18th November 2021
Salary: £11.30 per hour
Location: Bournemouth
Reference: BMTH-COLLECT

Collections/Customer Service Agent

Location: Bournemouth Town Centre
Working Hours: Monday to Friday, 9am-5pm
Pay Rate: £11.30ph
Start Date: Immediate

Within this role you will be making contact with existing account holders to update them with up-to-date and accurate information around their account and any outstanding balance they may have.

The customer may wish to make a payment to you over the phone and you will be responsible for updating their account. If the customer would like to set up a payment plan or is having difficulty clearing funds, you will pass this over to an experienced Collections Consultant who will make the relevant arrangements.

Your role is solely to initiate contact with the relevant account holder and remind them of any unpaid funds whilst potentially resolving basic billing and credit issues. You are not responsible for providing and negotiating payment plans. You will use your natural customer service and relationship-building skills to assist the customer as far as you can before passing them to the Collections team if/when required.

Essential Skills:

Customer Service
Good Telephone Manner
Patient Approach
Problem Solving
Administration Skills
Strong Work Ethic

Achieve set daily, weekly, and monthly KPI targets to earn a bonus of up to £250.00 per month

To apply or for more information please contact Lauren in our Bournemouth Mploy Office – 01202 558635