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MPLOY Staff – Recruitment Poole, Bournemouth, Christchurch, Salisbury & Dorchester

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Claims Handler

Posted: 12th March 2018
Salary: Up to £17000 per annum
Location: Ringwood,Hampshire
Reference: AM0015

A reputable and progressive company are looking for a Claims Handler to join their Claims Team. They are looking for a high achieving, organised individual who would like to progress their career within the field of insurance claims. The successful applicant will have prior experience of providing exceptional customer service.

Main Accountabilities:

  • To ensure customers have fully understood the process and are aware of their obligations.
  • To accurately produce all necessary documentation
  • To monitor the progress of repairs
  • Liaise with the third party insurer as needed
  • To advise customers of the best course of action in order to fulfil their mitigation requirements
  • To escalate claims to team leader and/or manager where a security or under recovery risk is identified.
  • To provide referrers and customers with regular updates on progress of their claim.
  • To utilise systems, industry tools and publicly available web based resources
  • To ensure that any claims are invoiced within 2 working days
  • To ensure that claims are invoiced accurately.
  • Work towards individual and team targets.
  • Any other ad hoc duties as required by the business.

Educational required:

  • GCSE or equivalent in Maths and English

Professional experience:

  • Telephony experience
  • Customer service experience


  • Basic IT skills and data entry
  • Excellent communication skills
  • Organisational skills
  • Team Player
  • High level of accuracy

Please contact Alison at Mploy in Bournemouth if you would like further information on this vacancy.


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