Mploy Staff – Recruitment Poole, Bournemouth, Christchurch, Salisbury, Dorchester & Andover

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24×7 Infrastructure Support Technician

Posted: 1st November 2018
Salary: Negotiable
Location: Poole,Dorset
Reference: RACS002

Mploy Digital & Marketing are seeking an experienced, enthusiastic and versatile individual to join an established technical helpdesk team in supporting a full range of IT Infrastructure solutions primarily based around application, desktop, server and storage virtualisation technologies. Key vendors include Citrix, VMWare, EMC, Microsoft, Dell and HP. This role involves working a 24×7 Shift Pattern, 12-hour day/night working 4 days on and 4 days off.

You will:

Have at least 2 years’ experience working in a technical support capacity, managing your own queues of support incidents and working to defined SLAs.

  • A professional and confident manner
  • A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies
  • Understanding of anti-virus products and technologies
  • Understanding of network infrastructure appliances such as routers, switches and wireless network points
  • Accreditation or experience in the majority of the following technical products: o Microsoft Server Operating systems o Microsoft Desktop Operating Systems o Microsoft Exchange Server 2003/2007/2010/2012 o VMware ESX Server/VSphere o Citrix XenApp o Citrix Access Gateway o EMC SAN solutions o Sonicwall Firewalls o Storegrid/Vembu backup solutions o Veeam backup solutions
  • Well-presented and a welcoming and friendly manner
  • Efficient and professional
  • Good time management

Advantageous skills:

  • A strong understanding of storage systems (NAS/SAN)
  • Accreditation or experience in any of the following technical products:
  • Veeam or Vembu Accreditation
  • Citrix XenServer, XenDesktop and Citrix Advanced Access Control
  • Webroot product range
  • Appsense product range
  • N-able product range

Based in Poole with Salary on Application,

For more information please contact Ross at Mploy Digital & Marketing for more information